Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Window: You have 30 days from the date of delivery to return your item.

Non-returnable Items: Certain items are non-returnable, including: clearance items

Request a Return:

To initiate a return, please contact our customer service team at sales@scame.com.au with your order number and the reason for your return.

Return Authorization:

Once your return is approved, you will receive a return authorization number and instructions on how to send your item back to us.

Shipping Costs:

Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.

Approval: If your return is approved, we will process your refund to your original method of payment. The credit will automatically be applied within 2-5 days, depending on your card issuer's policies.

Partial Refunds: In some cases, only partial refunds are granted, such as for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Exchange Process: To exchange an item, follow the return process above and indicate that you would like an exchange. We will ship the replacement item once we receive and inspect the original.

Check with Your Bank: If you haven’t received a refund yet, first check your bank account again.

Contact Your Credit Card Company: It may take some time before your refund is officially posted.

Bank Processing Time: There is often some processing time before a refund is posted.

Contact Us: If you’ve done all of this and you still have not received your refund, please contact us

Faulty Goods: Under the ACL, you are entitled to a refund, repair, or replacement if the product you purchased is faulty, not fit for purpose, or does not match the description provided.

Major vs. Minor Faults:

Major Faults: If the fault is major (e.g., the item is unsafe, significantly different from the description, or cannot be easily fixed), you can choose a refund, replacement, or compensation for the drop in value.

Minor Faults: If the fault is minor, we can choose to repair the item free of charge within a reasonable time frame. If the item cannot be repaired, you can choose a replacement or a refund.

Definition of Faulty: An item is considered faulty if it has a defect, is damaged, or does not perform as advertised or intended.

Examples of Faults:

• Electrical products that do not work
• Clothing with manufacturing defects
• Food items that are expired or spoiled upon delivery

Misuse or Damage: Items that have been damaged due to misuse, neglect, or accidental damage are not considered faulty under ACL.